The terms of our services.

Singapore Law Tutors is a trading name of London Law Tutor Ltd. This set of terms and conditions applies to services offered through this website to clients in Singapore, so references to “LLT”, “we”, “us” and “our” mean London Law Tutor Ltd, trading as Singapore Law Tutors.

Last updated: 13 November 2026

Please read these terms carefully before you place an order with us. They explain who we are, how we provide our services, what happens if something goes wrong and how you can cancel.

Part 1: Standard terms

[1] About us and these terms

1.1 We are London Law Tutor Ltd, a company registered in England and Wales under company number 08253481, with our registered office at Berkeley Square House, Berkeley Square, London W1J 6BD. We trade in Singapore as Singapore Law Tutors. Our other trading names include London Law Tutor, Law Tutors Online, UK Law Tutor, Hong Kong Law Tutors, Sydney Law Tutors, New York Law Tutors, UK Law Notes, London Tutors and Law Assessment.

1.2 You can contact us by email at enquiries@singaporelawtutor.com, by WhatsApp, or by post at our registered office.

1.3 These terms apply to every contract under which we supply tutoring, courses, consultancy, marking, proofreading, feedback, written materials, digital content or goods to clients who book through this website. They should be read together with our Privacy Policy, Cookie Policy, Fair Use Policy and Complaints Policy.

1.4 You are a “consumer” if you are an individual acting otherwise than in the course of a business. Most students are consumers. If you are buying for a business or organisation, such as a law practice, law school, university or other institution, section 13 also applies to you and some consumer provisions in these terms do not.

1.5 If the student is under 18, a parent or guardian must place the order and accept these terms on the student’s behalf.

[2] Definitions

2.1 “Client” or “you” means the person or organisation that orders from us. Where a parent, guardian or employer orders for a student, “you” includes that person or organisation.

2.2 “Order” means your request for our services, made through our Request Quote form, by email, by WhatsApp or by telephone, together with any instructions you give us.

2.3 “Quote” means the written quote or invoice we send you, which sets out the services, the price and any agreed timescales.

2.4 “Services” means the services described in the Quote, such as tutoring sessions, courses, consultancy, marking, proofreading and feedback, and the preparation of written materials.

2.5 “Materials” means any notes, model answers, plans, feedback, course materials or other written work we supply to you, in any format.

2.6 “Digital Content” means material supplied in digital form, such as downloadable notes and online course content. “Goods” means physical items, such as printed books.

2.7 A “working day” is any day other than a Saturday, Sunday or public holiday in the country where you live.

[3] How the contract is formed

3.1 An enquiry or Request Quote form is not a contract. When you contact us, we will send you a Quote. A contract is formed only when we confirm in writing (for example by email or WhatsApp) that we accept your Order, after you have accepted the Quote and, where the Quote requires it, made payment. Contracts may be formed and confirmed electronically.

3.2 We will confirm the contract and these terms to you in writing.

3.3 The information we give you before you order about our services, our tutors and our prices forms part of the contract. We will not change it unless we both agree in writing. We will not make any false or misleading claims about our services, and nothing we say is intended to take advantage of you.

3.4 Our services depend on the availability of suitably qualified tutors, consultants and writers. If we cannot allocate a suitable person after you have paid, we will tell you promptly and refund in full any payment for services we have not provided. For written materials, if we cannot allocate a suitable writer within 72 hours of receiving your payment (or within 18 hours where your deadline is less than 72 hours), we will refund your payment in full.

[4] Prices and payment

4.1 Our prices are quoted in the currency shown in your Quote and include any taxes that apply (see Part 2 for Singapore dollars and GST). The price in your Quote is the total price you will pay for the services described, including all mandatory charges. We do not add hidden fees or administration charges.

4.2 We normally ask for payment in full before we begin. Where we agree that you may pay in instalments, you must pay each instalment by its due date.

4.3 If you do not pay an amount when it is due, we will remind you. If it remains unpaid 7 days after our reminder, we may suspend the services until it is paid. We will tell you before we do this.

4.4 You can pay through our online payments page, by card or by PayPal. Card payments are handled securely by our payment providers. We do not store your full card details.

[5] Your right to cancel (our 14 day cooling off period)

5.1 Every consumer client may cancel the contract within 14 days of the day it is formed (or, for Goods, 14 days after the day you receive them), without giving any reason. For consumers in the UK this reflects the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For consumers elsewhere it is a contractual promise from us, in addition to any cancellation right the law of your country gives you (see Part 2 for Singapore).

5.2 Services that start during the cooling off period. We will only start your services within the 14 day period if you ask us to. If you do, and then cancel within the 14 days, you will pay a proportionate amount for the services provided up to the time you tell us you are cancelling (for example, the tutoring hours you have already received), and we will refund the rest. If we have fully performed the services within the 14 days at your request, you will no longer be able to cancel once the services are complete.

5.3 Digital Content. If you ask for immediate access to Digital Content and acknowledge that you will lose your right to cancel, your right to cancel ends once the download or access begins.

5.4 Goods. If you cancel a contract for Goods, you must return them to us within 14 days of telling us you are cancelling. You will pay the cost of returning them unless they are faulty or not as described. We may reduce your refund to reflect any loss in value caused by handling the Goods more than was necessary to examine them.

5.5 How to cancel. Send us a clear statement that you wish to cancel, by email to enquiries@singaporelawtutor.com, by WhatsApp or by post, before the cancellation period ends.

5.6 Your refund. We will refund you within 14 days of the day you tell us you are cancelling (for Goods, within 14 days of receiving them back or proof of return, whichever is earlier), using the same payment method you used unless you agree otherwise. We will not charge a fee for the refund.

[6] Sessions, rescheduling and ending tutoring early

6.1 Our minimum booking for tutoring is normally 10 hours, as stated in your Quote. You do not have to use all of the hours you book.

6.2 If you need to cancel or rearrange a tutoring session, please give us at least 48 hours’ notice. If you give less than 48 hours’ notice or do not attend, the session may be charged in full, because your tutor will have reserved that time for you. We will act reasonably where you could not give notice because of circumstances outside your control, such as illness or an emergency.

6.3 If we or your tutor need to cancel a session, we will offer you another time at no extra cost or, if you prefer, refund that session.

6.4 If you are not happy with your tutor at any stage, you can ask us for a different tutor at no extra cost, or for a refund of your unused hours.

6.5 After the cooling off period, you can end your contract at any time by telling us. We will refund any prepaid hours you have not used, less any sessions charged under clause 6.2. For other services already in progress, such as consultancy or written materials, we will refund the price less a fair amount for the work already carried out, which we will explain to you.

6.6 We will process refunds within 14 days of agreeing the amount with you.

[7] Our services and our promises to you

7.1 We will provide our services with reasonable care and skill, within the time agreed (or, if no time is agreed, within a reasonable time) and in line with the information we gave you before you ordered.

7.2 Any Digital Content and Goods we supply will be of satisfactory quality, fit for purpose and as described.

7.3 All Materials we prepare for you are original, are checked for plagiarism and quality by our team, and will not be re-sold, re-published or re-distributed by us.

7.4 Our services are educational support. They are not legal advice and must not be relied upon as such, and we are not a Singapore law practice. Examination results (including in Part A and Part B of the Singapore Bar Examinations), university offers and training contracts depend on many factors outside our control, so we cannot guarantee any particular outcome. This does not reduce our duty to provide our services with reasonable care and skill.

7.5 Free amendments. If Materials we deliver do not meet the specification in your Order, please tell us, ideally within 7 working days of delivery, giving precise details of what needs to change. We will amend them free of charge so that they meet your original specification. Changes that go beyond your original Order may be charged, and we will agree any charge with you first. This does not limit your legal rights.

[8] If something goes wrong: your legal rights

8.1 If you are a consumer, the law gives you rights that these terms do not take away. In summary, and as reflected in the Consumer Rights Act 2015:

• Services must be provided with reasonable care and skill. If they are not, you can ask us to repeat or fix the service or, if that is not possible within a reasonable time, to reduce the price, which may mean a full refund.
• Goods and Digital Content must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, replacement, price reduction or refund.
• Fair dealing. We must not make false or misleading claims about our services or treat you unfairly.

If you live in Singapore, you also have the rights described in Part 2, clause S2.

8.2 If you think something has gone wrong, please contact us first under our Complaints Policy so that we can put it right as quickly as possible.

[9] Academic integrity and use of written materials

9.1 Materials are supplied for reference and learning only, as examples of research, writing, structure and expression to help you produce your own work. You must not submit any Materials, in whole or in part, as your own work to any university, school, polytechnic, the Singapore Institute of Legal Education or any other educational or professional body. The only exception is copywriting services ordered for commercial purposes.

9.2 Before ordering, you must check the academic integrity rules of your institution (for example, the codes of student conduct at NUS, SMU or SUSS, or SILE’s rules for the Bar examinations) and whether you need to acknowledge any help you receive. Breaching those rules can have serious consequences for your studies and for your admission to the Singapore Bar, where candidates must be of good character. It is your responsibility to comply with them.

9.3 As a company registered in England and Wales, we also comply with the Skills and Post-16 Education Act 2022, which prohibits services that complete assessed work for students at post-16 institutions in England. We therefore do not accept orders for custom written work for assessed assignments from students enrolled at such institutions, and we may ask you to confirm where you study.

9.4 We condemn plagiarism in all its forms. We may refuse to start or continue work where we reasonably believe Materials will be used in breach of this section. If we do, we will refund you for any services you have paid for but not received. Please read our Fair Use Policy.

[10] Copyright and intellectual property

10.1 Copyright and all other intellectual property rights in the Materials, our course content and our websites belong to us or our licensors and are protected by the Copyright, Designs and Patents Act 1988 and by the copyright laws of other countries, including Singapore’s Copyright Act 2021.

10.2 When you pay for Materials, we give you a personal, non-transferable licence to use them for your own private study. You must not copy, re-sell, publish, share, upload or distribute them, or allow anyone else to do so, without our written permission.

10.3 You will be responsible for any loss we suffer as a foreseeable result of your breach of this section.

[11] Confidentiality and your personal data

11.1 We treat your use of our services as confidential. We only share your details where this is needed to provide your services (for example, with the tutor allocated to you), with the service providers who help us run our business, or where the law requires it.

11.2 We handle your personal data in line with UK data protection law (the UK GDPR and the Data Protection Act 2018) and the data protection law of the country where you live, which for Singapore is the Personal Data Protection Act 2012 (PDPA). Please see our Privacy Policy.

[12] Our responsibility for loss or damage (consumers)

12.1 We are responsible to you for foreseeable loss and damage caused by our breach of this contract or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

12.2 We do not exclude or limit our liability where it would be unlawful to do so. In particular, nothing in these terms excludes or restricts our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or in any way that the Consumer Rights Act 2015 or the mandatory consumer law of the country where you live does not allow.

12.3 We supply our services to consumers for private and educational use only. We are not responsible to consumers for any loss of profit, loss of business or loss of business opportunity.

[13] Business clients

13.1 This section applies if you are buying for a business or organisation. Sections 5, 8 and 12 do not apply to you.

13.2 The terms implied by sections 12 to 15 of the Sale of Goods Act 1979 apply to any Goods we supply to you, and we will provide our services with reasonable care and skill as required by the Supply of Goods and Services Act 1982.

13.3 Subject to clause 13.5, our total liability to you under or in connection with any contract is limited to the price paid for the services under that contract, and we are not liable for any loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.

13.4 Unless agreed otherwise, invoices are payable within 30 days. We may charge interest on overdue amounts at the rate stated in our invoice.

13.5 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the term implied by section 12 of the Sale of Goods Act 1979, or for any other liability that cannot be limited or excluded by law.

[14] Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control. If such an event affects our services, we will tell you as soon as possible and take steps to minimise the effect. If there is likely to be a substantial delay, you may end the contract and we will refund you for any services you have paid for but not received.

[15] Our right to end the contract

15.1 We may end the contract by writing to you if you do not pay an amount due within 14 days of our reminder, or if you seriously break these terms, for example by using Materials in breach of section 9 or 10.

15.2 If we end the contract, we will refund any money you have paid for services we have not provided. We may deduct, or ask you to pay, reasonable compensation for the net costs we incur as a result of your breach.

[16] Changes to these terms

We may update these terms from time to time. Your contract will be governed by the terms in force when we accepted your Order, unless a change is required by law. If you have an ongoing booking and we need to make a significant change, we will tell you in advance and you may end the contract and receive a refund for any services paid for but not yet received.

[17] Complaints and disputes

17.1 If you have a complaint, please contact us under our Complaints Policy. We aim to resolve every complaint quickly and fairly.

17.2 If we cannot resolve your complaint, we are willing to try mediation before either of us goes to court. Using our complaints procedure or mediation does not stop you from going to court or to a tribunal.

17.3 If you live in Singapore, the local options in Part 2, clause S5 are also open to you.

[18] Other important terms

18.1 If a court or tribunal decides that any part of these terms is invalid or unenforceable, the rest of the terms will continue to apply.

18.2 This contract is between you and us. Except for a student for whose benefit a parent, guardian or organisation has placed the Order, no other person has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

18.3 If we do not enforce a right straight away, we may still enforce it later.

18.4 You may not transfer your rights under this contract without our written consent. We may transfer our rights to another organisation, and we will tell you if this happens. Your rights will not be affected.

[19] Governing law and jurisdiction

19.1 These terms, and any dispute arising from them or from our services, are governed by the law of England and Wales.

19.2 If you are a consumer, this choice of law does not take away the protection of the mandatory laws of the country where you live. The courts of England and Wales have non-exclusive jurisdiction, which means you may also bring proceedings in the courts or tribunals of the country where you live (for Singapore, see Part 2, clause S7).

Part 2: Singapore Schedule

This Schedule forms part of our contract with you if you live in Singapore, or if you book through this website for a student in Singapore. If anything in Part 1 differs from this Schedule, this Schedule applies.

[S1] Prices, currency and GST

S1.1 Prices for Singapore clients are quoted in Singapore dollars unless your Quote states another currency.

S1.2 The price in your Quote is the total price you will pay, including any Goods and Services Tax (GST) that is chargeable on our services. We will not add any other mandatory charge that was not shown in your Quote.

[S2] Your rights under Singapore law

S2.1 If you are a consumer in Singapore, nothing in these terms affects the rights you have under Singapore law, including:

• the Consumer Protection (Fair Trading) Act 2003, which protects you against unfair practices such as false or misleading claims and, for Goods that do not conform to the contract, gives you the right to a repair or replacement and, if that is not possible or not done within a reasonable time, a price reduction or refund;
• the Sale of Goods Act 1979 of Singapore, under which Goods must be of satisfactory quality, fit for purpose and as described; and
• the Unfair Contract Terms Act 1977 of Singapore, under which we cannot exclude or restrict our liability for negligence or breach of contract except so far as is reasonable.

S2.2 For independent advice about your rights as a consumer, you can contact the Consumers Association of Singapore (CASE) at www.case.org.sg.

[S3] Cancellation

S3.1 Singapore law does not give consumers a general right to cancel contracts for services made online or at a distance. The 14 day cancellation right in section 5 of Part 1 is a contractual promise from us to Singapore clients, and the rest of section 5 explains how it works.

S3.2 This is in addition to any statutory cancellation right you may have, for example for a direct sales contract under the Consumer Protection (Fair Trading) Act 2003.

[S4] Electronic contracts and working days

S4.1 Contracts formed and confirmed by email, WhatsApp or our website are valid under the Electronic Transactions Act 2010 of Singapore.

S4.2 For Singapore clients, a “working day” means any day other than a Saturday, Sunday or public holiday in Singapore, and the times we give for replies are Singapore time.

[S5] Complaints and disputes in Singapore

S5.1 Please contact us first under our Complaints Policy.

S5.2 If we cannot resolve your complaint, you may ask CASE for assistance, including its mediation services, or refer the dispute to mediation at the Singapore Mediation Centre. We will take part in good faith.

S5.3 Consumers may also bring a claim in the Small Claims Tribunals of the State Courts of Singapore, which hear most claims of up to S$20,000 (or up to S$30,000 if both parties agree in writing).

[S6] Personal data

S6.1 When we collect personal data in Singapore, we comply with the Personal Data Protection Act 2012, including its Do Not Call provisions, and with the Spam Control Act 2007. Our Privacy Policy explains how, including how to contact our Data Protection Officer.

[S7] Governing law and where you can bring a claim

S7.1 Our contract with you is governed by the law of England and Wales, as set out in section 19 of Part 1. If you are a consumer in Singapore, you keep the protection of the mandatory provisions of Singapore law, including those listed in clause S2.

S7.2 You may bring a claim against us in the courts or tribunals of Singapore, including the Small Claims Tribunals, and we will not object to their jurisdiction over a consumer claim.